Support and Return Instructions
How to Handle Product Complaints
We are committed to providing the highest quality products. If you encounter any issues with your purchase, please follow these steps:
- Identify the Issue: Note the problem with the product, including specific details (e.g., size issue, defect, functionality).
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Contact Us:
- Email: info@chaterimo.com
- Chat: Use the live chat feature on our website.
- Email: info@chaterimo.com
- Provide Proof: Attach photos or videos of the issue to your email or chat for faster resolution.
- Resolution: Our team will review your complaint and provide a resolution within 2-3 business days.
What to Do if a Product Arrives Damaged
We take extra care in packaging, but if your product arrives damaged:
- Inspect Your Order Immediately: Check for any visible damage as soon as your package arrives.
- Document the Damage: Take clear photos of the damaged item and the packaging.
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Notify Us Within 48 Hours: Contact us using one of the methods below:
- Email: info@chaterimo.com
- Email: info@chaterimo.com
- Replacement or Refund: Once your claim is reviewed, we will offer a replacement or refund. We may request the damaged item to be returned for assessment.
Instructions for Returning or Exchanging Products
If you need to return or exchange a product, follow these steps:
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Review Our Policy: Ensure your return complies with our return policy:
- Items must be returned within 30 days of receipt.
- Products should be in original condition with tags and packaging intact.
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Initiate a Return:
- Log in to your account on our website.
- Go to "Order History" and select the item you wish to return.
- Click "Request Return" and fill out the required form.
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Prepare Your Package:
- Include the original receipt or order confirmation.
- Pack the item securely to avoid damage during transit.
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Ship Your Return:
- Use the prepaid return label provided by us or ship to the address below:
Your Store Returns Department
123 Main Street
City, State, ZIP CodeKeep your tracking number for reference.
- Exchange or Refund Process: Once we receive your return, allow 7-10 business days for processing. Refunds will be issued to your original payment method, and exchanges will be shipped promptly.
We appreciate your patience and understanding. Your satisfaction is our top priority. If you have any questions, don’t hesitate to reach out to our support team!